How do I place an order?
When you are done, click “checkout” to place your order. During checkout, you will be asked to provide:

•  Your first and last name
•  Your e-mail address
•  Billing and shipping address
•  Phone number
•  Your credit card type, number and expiration date

Can I change my order during checkout?
Yes, as long as you do not click the “submit order” button, you can review or update your order at the “review order” page.



Can I purchase by phone?
Sorry, we no longer take phone orders at this time.

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How can I be sure my order has been received?
Once you click “submit order” on the final order page, we will send you an “Order Confirmation E-mail” to the e-mail address that you have provided to us. On your “Order Confirmation E-mail”, you will also have your user name and password so that you can log in to your account and see the status of your order.

How was I enrolled in the Hydroderm Rewards Program?
We believe in complete customer satisfaction. This is reflected in our 100% Customer Satisfaction Policy. If you are unhappy with your purchase for any reason you may return it to us within 30 days for a full refund, less shipping and handling.

When you placed your order, you were automatically enrolled in the Hydroderm Rewards Program. One of the order screens states:
“Special Offer! As a member of our preferred Hydroderm Rewards Program, we will send you a fresh 30-day supply every month thereafter and automatically bill your credit card $49.95. You are not obligated to purchase after you receive the initial free trial and you can cancel anytime. The free trial sample is limited to one bottle per customer.”

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Payment and Billing

What forms of payment does Hydroderm Online accept?
Hydroderm accepts the following payment methods: Credit Cards - Visa, Master Card, American Express and Discover. Our shopping cart is VeriSign secure. We provide a safe and secure SSL 128-bit encrypted order form for your shopping needs. Your card number will be transmitted directly to the banking network for authorization.

 
What if I don't have a credit card?
You can place an order using a check or money order, simply print out the order page and mailing it in. Please do not send cash.

Please send the money to:

Hydroderm Online
6060 Center Drive
Suite 300
Los Angeles , Ca 90045

* Please note that checks will be held 3 – 7 business days before shipping.

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When will my credit card account be charged?
Once your credit card has been charged, your order will be shipped out within the same business day.

Why is this dollar amount shown on my statement?
The charge on your statement reflects the item price, shipping and handling charge and an installment charge if you purchased an item with a payment option.



Sales Tax
We are required to collect tax in California .

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Shipping and Handling

When will my order arrive?
Most orders will arrive within 3 – 5 business days from your initial order. We allow 1 - 2 business days to process your order.

Please note when paying by online check your order may be held for a period of 7 – 10 business days to allow funds to clear through your financial institution. If your order does not arrive within 30 days, there may be a problem due to inventory backorder or a problem with the mailing address.

Who will deliver my package?
Most orders will arrive within 10-15 days from your initial order. Orders will be delivered via the most efficient shipping method available which may include the United States Postal Service, UPS, FedEx Ground or other package carriers. Unfortunately, at this time we are unable to process requests for a specific ship method.

How do I track my package?
Click here to login and obtain the status on your order.

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Calculating the cost
The shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.



International orders
At this time we are unable to fulfill your request to ship products outside of the continental United States . We hope to add this capability in the future. Please visit our website for updated information. Again, we thank you for your interests in Hydroderm.

Order Status and Tracking

 How do I know if my order has been shipped?
You will receive two e-mails after you have placed your order and provided us with a valid e-mail address:

•  The first confirms that your order has been received (your order confirmation number will be included) this e-mail should arrive within 24 hours.

•  The second confirms that your order has been successfully processed and is ready to ship (tracking information will be included).

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What if an item I've ordered is out of stock?
Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we'll e-mail you with a backorder notification, which tells when you can expect to receive the item. If we are permanently out of stock on an item that you've ordered, we will notify you. Any changes will be reflected in your order total and shipping confirmation.

Refund and Return

Return policy:
We believe in complete customer satisfaction. This is reflected in our 100% Customer Satisfaction Policy. If you are unhappy with your purchase for any reason, you may return it to us within 30 days for a full refund (less shipping and handling).

The customer is responsible for all return shipping costs. Our warehouse cannot accept packages with postage due. Requests for replacements or refunds will be processed promptly upon receipt of your returned package. Please note that no returns will be accepted if post marked later than 30 days following the receipt of you shipment.

Please allow up to 15 business days to process your return from receipt by our Returns Department Warehouse. Upon issuing a refund this information will be passed on to your credit card holder which can take up to 30 days to apply your credit.

To receive this refund, please return the product to the following address:

Hydroderm
11240 Playa CT
Culver City , CA 90230

Please include the packing slip when you return the product so that we can locate your order in our system. If you have any questions please submit your inquiries to our customer care return department at hdreturn@increaseyourhealth.com .

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Where's my refund?
Please allow up to 10 business days to process your return from receipt by our Returns Department Warehouse. We'll notify you via e-mail of your refund once we've received and processed the returned item. Upon issuing a refund, this information will be passed on to your credit card holder which can take up to 30 days to apply your credit.